Complaints Policy

Complaints Policy

Last updated: 19-January-2026

Uniworld UK Group Ltd is committed to providing a high standard of service to jobseekers, employers, partners and the wider public. We welcome feedback and take complaints seriously. This Complaints Policy explains how you can raise a complaint and how we will respond.

  1. What is a complaint?

A complaint is an expression of dissatisfaction about our services, staff conduct, communication, or any aspect of how we deliver our recruitment or employability services.

  1. How to raise a complaint

You can submit a complaint by email or in writing:

Email: info@uniworldukgroup.co.uk
Address: Uniworld UK Group Ltd, The Wenta Business Centre, Innova Business Park, Electric Avenue, Enfield, EN3 7XU, United Kingdom

Please include:

  • your full name and contact details
  • whether you are a candidate, employer or partner
  • details of your complaint (including relevant dates, names and reference information)
  • what outcome you would like to achieve
  1. What happens next

We aim to handle complaints fairly, promptly and professionally.

Step 1 — Acknowledgement
We will acknowledge your complaint within 5 working days.

Step 2 — Investigation
We will review the information and may contact you for further details.

Step 3 — Outcome
We aim to provide a written response within 10 working days of acknowledgement.
If a complaint is complex and requires more time, we will keep you updated and confirm a revised timeframe.

  1. Confidentiality

All complaints will be handled sensitively and shared only with those who need to know in order to investigate and respond.

  1. Continuous improvement

We use complaints and feedback to improve our services and strengthen our policies and procedures.